What to do in 3 steps:
Step 1
Try to troubleshoot the item by checking the manual we provide in the package. Often you can solve the problem without needing to send anything back. In many cases the product may seem to have a problem, but it can be solved by troubleshooting, restarting, installing properly, or fixing an accessory.
Step 2
If you still have difficulties with your item, especially for complicated products such as DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Step 3
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at support@dealsy.net. Provide your order number and the product you ordered and we will walk you through the steps to process a return. You can also view our refund policy here: https://dealsy.net/pages/refund-policy